Astrontech Response Statement
Astrontech continues to monitor and react to the latest Coronavirus (COVID-19) advice of the relevant federal and state health authorities with a primary focus on ensuring the health and safety of our team, customers and partners while mitigating business impacts for our clients. We have been able to comply with all the latest government restrictions without further impact on our ability to service customers, other than as specifically noted within this document.
We have activated our business continuity plans. Astrontech’s internal hardware and software systems have been designed specifically to give us maximum operational flexibility. We not only sell, but internally deploy, state of the art mobility devices, cloud-based application delivery and a collaboration environment based on Microsoft Teams.
As such, all Astrontech sales, support and administration staff are fully equipped to work from home and are being encouraged to do so. All meetings with clients are being conducted remotely via Microsoft Teams or other customer preferred systems such as Skype, Facetime or WebEx.
While most support provided by Astrontech and our service partners can be delivered remotely. Onsite engineers are however available around the country if you have staff that require onsite assistance even at home. This is subject to limitations enforced by the Government.
Astrontech’s warehouse and redeployment facilities remain fully functional and are operating in compliance with all Government guidelines and rules. Similarly, all our distribution partners facilities remain fully operational. Supply shortages must however be anticipated. Astrontech maintains multiple sourcing options for all key products wherever possible and is closely monitoring the supply chain. Please advise your Astrontech representative as early as possible of all requirements so action can be taken to secure stock.
Frequently Asked Questions
1. How is Astrontech impacted by the COVID-19 outbreak?
Currently impact remains low. Astrontech continues to monitor the COVID-19 situation very carefully and due to the ongoing and changing nature of the global situation, we have implemented additional considerations and preventative measures in our offices and in securing our Supply Chain.
The latest government restrictions have not impacted Astron’s ability to service customers other than as specifically noted within this document.
2. Does Astrontech have a Business Continuity Plan?
Yes, Astrontech does have a Business Continuity Plan. The document is updated quarterly or more frequently as needed. Astrontech’s Business Continuity Plan defines the following strategies that are developed and tested to address business impacts allowing Astrontech to be ready to respond effectively ensuring that we meet our customer’s needs.
o Workspace Strategy – Loss of primary workspace
o Staffing Strategy – Loss of critical resources
o Technology Strategy (Disaster Recovery) – Loss of primary infrastructure (Data Centre including communications and data
o Supplier/Vendor Strategy – Loss of critical supplier(s)
3. Are there changes to Astrontech’s visitor program and what are they?
Our top priorities remain the health and well-being of our employees and the satisfaction and support of our customers and partners. To that end, and to respond to the COVID-19 outbreak, Astrontech has reviewed their visitor policy and all meetings with clients are now being conducted remotely via Microsoft Teams or other customer preferred systems such as Skype, Facetime or Webex.
4. Are there any near-term impacts to Astrontech’s production and delivery schedules?
We are seeing increased delivery times frames for non-managed and allocated inventory. We expect this to continue for the foreseeable future.
Astrontech customers that utilise Astrontech’s MSA and Managed Buffer inventory have not been affected by delays to date.
Most support provided by Astrontech and our service partners can be delivered remotely. Onsite engineers are however available around the country if you require onsite assistance even at home. This is subject to limitations enforced by the Government.
5. How will Astrontech’s supply chain be impacted if COVID-19 becomes a long-term issue?
Astrontech’s teams are conducting assessments to identify the various outcomes. Astrontech remains committed to doing everything within our power to abate any potential negative impacts to your business and our valued relationship.
Astrontech are working closely with our Supply Chain partners to overcome any shortages and extended delays within the supply chain. Astrontech are able to source product from multiple vendors, distributors and locations and have multiple locations to store and distribute for our customers.
6. How does Astrontech mitigate supply chain risk?
By continually optimizing our supply chain, we are able to quickly respond to changing market dynamics, minimizing impacts to our business and disruptions to our customers. We work with you, as always to plan for contingencies and manage your specific supply chain with your selected vendors and keep in place forecasted requirements to control buffer inventory.
7. What would be the impact of a contamination event at the Astrontech Seven Hills Deployment Centre?
All possible steps to minimise the likelihood of a contamination event, including disinfecting all freight coming into the facility, following strict hygiene procedures and restricting access to non-critical personnel. In the event of a contamination event, we would implement our Business Recovery Plan which defines the following staged recovery steps:
o Identify and treat infected personnel
o Close facility and decontaminate – up to 48hrs for process
o Relocate appropriate customer assets to our alternate facility at Kurnell.
o Engage 2nd team to continue Business as Usual processing
o Capacity maybe reduced to 75% of normal output until additional resources are trained.
o Return to full operation
8. How can I find out if my order is impacted?
If you have concerns or questions, your Account Executive and our sales support team remain at the ready to assist you including updates on estimated delivery dates and order status.
Astrontech is here to assist our customers over this challenging period and for the future ahead. Please feel free to reach out to me if you have any concerns or questions.
Tony and Astron Team
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