COVID-19 (Coronavirus) – Astrontech Supply Chain Response

18 March 2020

Astrontech continues to monitor the Coronavirus disease (COVID-19) developments and our position continues to be guided by the advice of the relevant federal and state health authorities with a primary focus on ensuring the health and safety of our team, customers and partners while mitigating business impacts for our clients.


In support of this, we have activated our business continuity plans and are convening regular meetings with teams across the business.


Astrontech's facilities remain open and are taking precautionary measures to maintain a high level of hygiene in any contact with people.


Appointments with Astrontech’s personal are to be done Virtually via, Skype, Teams, phone and most collaboration tools available.


1. How is Astrontech impacted by the COVID-19 outbreak?

Currently impact is low. Astrontech continues to monitor the COVID-19 situation very carefully and due to the ongoing and changing nature of the global situation, we have implemented additional considerations and preventative measures in our offices and in securing our Supply Chain.


2. Does Astrontech have a Business Continuity Plan?

Astrontech does have a Business Continuity Plan. The document is updated quarterly or more frequently as needed. Astrontech’s Business Continuity Plan (BCP) contains strategies that are developed and tested to address business impacts allowing.

Astrontech to be ready to respond internally ensuring that we meet our customer’s needs.

o Workspace Strategy – Loss of primary workspace

o Staffing Strategy – Loss of critical resources

o Technology Strategy (Disaster Recovery) – Loss of primary infrastructure (Data Center including Telecom) and data

o Supplier/Vendor Strategy – Loss of critical supplier(s)

3. Are there changes to Astrontech’s visitor program and what are they?

Our top priorities remain the health and well-being of our employees and the satisfaction and support of our customers and partners. To that end, and to respond to the COVID-19 outbreak, Astrontech has reviewed their visitor policy and are enacting the changes below across all Astrontech locations effective Friday 3/13/2020.

4. Are there any near-term impacts to Astrontech’s production and delivery schedules?

We are seeing increased delivery times frames for non-managed and/or allocated inventory. We expect this to continue for the next 4-6 weeks.


Astrontech customers that utilise Astrontech’s MSA and Managed Buffer inventory have not been affected by delays to date.


Astrontech's technical staff normally assigned to customers sites are able to work remotely as per Astrontech’s BCP.


How will Astrontech’s supply chain be impacted if COVID-19 becomes a long-term issue?

Astrontech’s teams are conducting assessments to identify the various outcomes. While the immediate risk of this new virus to the general public is low at this time, Astrontech remains committed to doing everything within our power to abate any potential negative impacts to your business and our valued relationship.


Astrontech are working closely with our Supply Chain partners to overcome any shortages and extended delays within the supply chain.


Astrontech are able to source product from multiple vendors, distributors and locations and have multiple locations to store and distribute for our customers.


5. How does Astrontech mitigate supply chain risk?

By continually optimizing our supply chain, we are able to quickly respond to changing market dynamics, minimizing impacts to our business and disruptions to our customers. We work with you, as always to plan for contingencies and manage your specific supply chain with your selected vendors and keep in place forecasted requirements to control buffer inventory.


6. How can I find out if my order is impacted?

If you have concerns or questions, Account Executives and our sales teams remain at the ready to assist you. Astrontech has 1000’s of SQM of integration and warehousing space in multiple locations available to our customers. Our warehousing capabilities are available to all our customers, be it to mitigate the supply chain demands created by this current crisis or to protect you from unnecessary risk.


Astron Contacts:

Orders@Astrontech.com.au

Sales@Astrontech.com.au

Accounts@Astrontech.com.au